All Technical Support Topics

Computer Basics and Windows

• Your Computer Equipment
  
  • Setting Up Your Computer and Identifying Parts
  • Using Stand by and Turning Off your Computer
  • Identifying Your Computer Model
  • Locating Your Computer's Serial Number
  • Troubleshooting: Equipment Does Not Turn On
  • Troubleshooting: Logging In and Connecting to the Internet
  • Troubleshooting: Excessive Computer Noise
  • Troubleshooting: Computer Slowness
• Desktop Essentials
  • Desktop Overview
  • Working with Windows
  • Using Menus, Toolbars, Buttons and Boxes
  • Making Things Bigger/Smaller by Changing the Resolution
  • Create, Organize and Remove Desktop Icons (Shortcuts)
• Files and Folders
  • Supported File Types
  • Organizing Files and Folders
  • Creating/Moving/Finding/Renaming Files and Folders
  • Saving Files
  • Deleting Files
  • Using and Backing up Files on a USB Flash Drive
  • Backing up Files on CD
  • Starting a Program

Our School Site: Moodle

• Basics of Moodle
  • Accessing Moodle and Logging In
  • Getting to know the Moodle Home Page
  • Adding your Picture to your Profile
• Communicating with Teachers
  • Moodle Messages
    • Sending Messages and Adding Contacts
    • Receiving Messages and Changing Settings
  • PALCSmail
    • Accessing PALCSmail, Reading and Replying
    • Composing New Messages and Attaching Files
    • Adding Contacts
    • Special Mail Actions: Folders, Deleting, Forwarding
    • Searching
• Completing School Work
  • Navigating the Course View
  • Understanding Your List of Assignments
  • Activity Types and the Icon Key
    • Resources
    • Book
    • Choice
    • Questionnaire
    • Online Text
    • Upload a File/Scan
    • Forum
    • Quiz
    • Glossary
  • Attending Chats
  • Troubleshooting: Chats
• Checking Your Progress and Grades
  • The Lesson Overview
    • Lesson Overview Introduction and Filtering
    • Tracking Your Progress with the Lesson Overview
  • The Progress Report, Report Card and Attendance
  • Other Progress Trackers: The Gradebook and Activity Reports
• Home Facilitators: The Parent Overview
  • Understanding the Parent Overview
  • Submitting Excuses

Printer and Scanner

• Setting Up Your Printer/Scanner
• Installing or Changing Ink Cartridges
• Using the Scanner
• Adding Multiple Scans to One Document

Sound and Headset

• Setting Up and Testing Your Sound and Headset
• Troubleshooting: Sound/Mic is Not Working
• Making an MP3 Recording with Audacity

The Internet and Viruses

• Using a Browser: Mozilla Firefox
• Troubleshooting: Pages Do Not Load Properly (Clearing Your Cache)
• Exploring the Internet with the Filter
• About Malware (Viruses and Spyware)
• Security Tips for Avoiding Malware
• Scanning and Removing Malware with Malwarebytes' Anti-Malware
• Scanning and Removing Malware with Spybot Search & Destroy

Documents and Presentations

• Documents: LibreOffice Writer
  • Introducing Writer
  • Creating, Opening, Saving, and Closing a Writer Document
  • Spellchecker & Thesaurus
  • Formatting: Page Numbering, Page Layout, Margins
  • Gallery (Clip Art) & Working with Graphics
  • Tables
• Presentations: LibreOffice Impress
  • Introducing Impress
  • Creating a Presentation using the Wizard
  • Opening and Saving a Presentation
  • Slide Show Settings
  • Inserting Pictures
• Spreadsheets: LibreOffice Calc
  • Introducing Calc
  • Opening, Saving, and Closing Spreadsheets
  • Using a Spreadsheet: Cells, Data, and Sheets

Pictures and Screenshots

• Taking a Screen Capture
• Saving a Picture as a JPG
• Resizing Pictures

Video and Webcam

• Receiving and Setting Up Your Webcam
• Identifying Your Webcam Model
• Opening and Testing Your Webcam
• Taking a Picture with Your Webcam
• Making a Video with Windows Movie Maker