Welcome to the Help Topics Page

Click the Topic Headings, below, to see available help topics.

Show All Topics | Compress All Topics

• Computer Tower & CD Drive
  • My computer won’t turn on.
  • How do I burn a CD?
  • My computer gets really loud sometimes (like it’s going to explode!)
  • My computer is very slow.
  • See Also: Viruses & Spyware (below)
  • See Also: The Internet & The Filter (below)
• Monitor & Display
  • My monitor won’t turn on. 
  • Everything on my screen is very big/small.
  • How do I change my background image?
  • How do I change my Screen Saver?
• Mouse, Keyboard & Flash Drive
  • My mouse and/or keyboard doesn’t work. 
  • What is this stick-shaped thing with the PALCS logo on it that came with my computer?  How do I use this flash drive?
  • I did not get one or more of these items.  Who do I contact?
• Printer/Scanner
  • I need help installing my printer.
  • I can’t print and/or scan.
  • How do I scan?  How do I put multiple scans in one document?  How do I change scan settings?
  • I need an ink replacement.  Who do I contact?
  • I didn’t get a CD/ink with my new printer.  What do I do?
  • How do I network my printer?
• Sound, Headsets & Speakers
  • I can’t hear any sound.
  • My microphone isn’t working.
  • I didn’t get a headset with my computer.  Who do I contact?
  • See Also: Chats (below)
• Webcam
  • My webcam doesn’t work.
  • My webcam keeps freezing in the chat.
  • I didn’t get a disk with my webcam – or I didn’t a webcam at all!  Who do I contact?
  • I hear an awful squealing, feedback noise when I plug everything in!
  • See Also: Chats
• Windows
  • Tips and Tricks: The Desktop
  • Tips and Tricks: The Taskbar (Start Menu)
  • Working with Windows
• Viruses & Spyware
  • How do I scan for viruses and spyware?
  • My computer is very slow.
  • I am getting popups.
• The Internet & the Filter
  • I can’t connect to the Internet.
  • I keep getting “Page Cannot Be Displayed” or “Page Timed Out.”
  • How do I reset my home page to www.palcs.org?
  • I’m getting something that says “Computer Support, Inc.” and it’s asking for a password.  What is that?
  • I can’t get to my e-mail / online banking site / favorite game / music download site.  I really need it for class.  Can I get around the filter?
• Moodle *
  • * For Comprehensive Moodle Help, see The Moodle Help Course (in Moodle)
  • View the Complete Moodle Tutorial! (opens in a new window)
  • I'm a Home Facilitator - what do I need to know about Moodle?  How do I check on my student?
  • I'm a student - I am having trouble submitting activities or finding my work.  How can I get help with Moodle?
  • I can’t log into Moodle – it says it can’t be found / timed out.
  • What do the little icons to the left of assignment names mean? (opens in a new window; Adobe .pdf file)
• Chats
  • My live chat keeps freezing.
  • My recorded chat isn’t working right.  It is freezing and sometimes Firefox says it has encountered an error and needs to close.
  • See Also: Sound, Headsets & Speakers (above)
  • See Also: Webcam (above)