Technical Support

Help Desk

For all technical questions or problems during normal office hours (Monday - Friday, 8 am - 5:30 pm) please call the PALCS Help Desk:

1-877-PALCS-TLC

One of our Help Desk representatives will be happy to assist you.  In the event that all our representatives are busy assisting other PALCS families, PLEASE be sure to leave a message with your name, phone number, a brief description of the problem and the best time you may be reached.  We will return your call as soon as possible!

File Downloads

JAVA:
NCS computers did not have the latest java runtime.  Download them here http://www.palcs.org/java.exe

FLASH 8 and SHOCKWAVE 10:
Flash Player: http://www.palcs.org/flashplayer8r34_win.exe

Shockwave: http://www.palcs.org/Shockwave_Installer_Full.exe

Adobe Connect Add-In:

If you have been instructed to reinstall your Adobe Connect Add-In for chat troubleshooting, please download the file here: http://connect.palcs.org/common/addin/setup.exe

Lexmark Printer Drivers:

Lexmark X3350 installation package: http://www.palcs.org/downloads/cjB3300EN.exe

Lexmark X5270 installation package:

http://www.palcs.org/downloads/CJB5200EN.exe

Webcam - PK-510:

http://www.palcs.org/downloads/510.zip

Webcam - ITSG PK-635 and A4Tech PK-635M (Black Only):

http://www.palcs.org/downloads/635MBlack.zip

Webcam - XMaster PK-635 and A4Tech PK-635M (Silver Only):

http://www.palcs.org/downloads/635MSilver.zip

GOTOASSIST
We can log on to your computer remotely. Call the school and then click the following link and type in the code we give you

http://www.gotoassist.com/ph/palcs

Frequently Asked Questions

PLEASE NOTE: There are many frequently asked Questions and Answers available for our students internally, on the portal.  Just click Help > FAQ!

Q. I can't log on to the Internet - I am getting a screen with that says "Computer Support, Inc." and it is asking for a password.  What is it?

A. That is our Internet Filterpak. 

The username is student

The password is login (both lower case)

Check the box that says "Save Password" to keep from entering it every time you access the Internet, then click "Login."

Q. Why is the Filterpak so restrictive? What is the override password? I can't get to my e-mail / online banking site / favorite game / music download site.

A. By law, we are required to block websites and services which can contain ANY inappropriate material or security risks - spam, spyware, questionable advertisements, etc.  This means we have to block many popular websites.  However, the school computer is to be used primarily for school work, not for business or pleasure. 

The filter cannot be overridden.  If you try to disable the filter, it will disable all Internet access and require repairs - please do not attempt to override or disable the filter.  Our filter is admittedly not perfect and should not substitute for Home Facilitator monitoring, but if you have a site you think should be unblocked, or a site that SHOULD be blocked and is missed by the filter, please contact Mr. Don Reiher at x1110.

Finally, you CAN use POP3-based e-mail - e-mail addresses you use through Outlook Express.

Q. Why do I get a “page cannot be displayed” error when I try to go anywhere?

A. Double check ALL connections (power to modem, modem to computer) and make sure everything is turned on.  Then turn everything off and turn it back on again.  If you have any screen asking for a password, try username student and password login.  If it is still not working, your Internet Service Provider may be having trouble.  Call your ISP.

Q. My printer is out of ink. Will you send me a replacement?

A. We provide ONE ink cartridge per student per school year.  Please call the Help Desk at 1-877-PALCS-TLC with your printer type (ex: Lexmark X5270; Lexmark X3350) and if you need black or color.